REFUND AND RETURNS POLICY OF BABYDIAPERZ

At BABYDIAPERZ, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a clear and easy process for returns and refunds under the following conditions.

1. Eligibility for Returns:

• Returns are accepted within 30 days of purchase.
• Items must be unused, in their original condition, and with all tags or packaging intact.
• Health and hygiene-related items such as diapers, baby wipes, and similar products cannot be returned for health and safety reasons unless they are defective.

2. How to Return:

• To initiate a return, please contact our customer service team at [contact email or phone number] within 30 days of receiving your order.
• We will provide you with a return authorization and instructions on how to send the product back to us.
• You are responsible for the cost of return shipping unless the product is defective or the wrong item was sent.

3. Refund Process:

• Once we receive the returned item, we will inspect it to ensure it meets our return criteria.
• If your return is approved, we will issue a refund to your original payment method. Please note that it may take up to 7-10 business days for the refund to appear in your account, depending on your payment provider.
• Shipping costs are non-refundable unless the return is due to our error.

4. Damaged or Defective Products:

If you receive a damaged or defective item, please contact us immediately at [contact email or phone number]. We will resolve the issue by offering a full refund, replacement, or store credit.

5. Final Sale Items:

Items marked as “Final Sale” or “Clearance” are not eligible for return or refund.

6. Exchanges:

Currently, we do not offer direct exchanges. If you need a different product or size, you will need to return the original item and place a new order.

LAST REVISED: NOVEMBER 14, 2024